Reference

Legal Framework for Your sonabaji Account

We lay out exactly how your account, data and payments are handled under our platform policy. Access to sonabaji depends on your local law and eligible regions — we make that clear throughout every policy section below so you always know where you stand.

Region-dependent accessData handling policybKash, Nagad, Rocket contextAccount rights outlinedWithdrawal policy covered
sonabaji Legal Framework for Your sonabaji Account
POLICY CONTACT PATHS

Reach Us About Legal or Policy Questions

When you have a question about your rights, data requests or account restrictions under our legal framework, these are the paths to reach the relevant team. We route legal and policy queries separately from general support so your request lands with someone who can actually act on it.

Team online

Live Chat — Policy Desk

Open live chat from any page and select the policy or legal category. This routes you directly to a team member who handles data requests, account restrictions and eligibility questions rather than general account help.

Email — Legal Queries

Send your request to our support email with the subject line referencing legal or policy. Include your account ID. We respond to legal-category emails on a priority queue separate from deposit or withdrawal queries.

Account Settings — Data Requests

Inside your account panel, the data and privacy section lets you submit formal requests for data export, correction or deletion. Each request is logged with a reference number you can track until resolution.

DATA AND ACCOUNT SECURITY

How We Handle Your Data and Account Integrity

Every policy commitment here is something we actually enforce at the system level, not a vague promise. From cookie behaviour to how long we keep your transaction records after account closure, this section covers the operational detail behind our legal posture.

Data Retention After Closure When you close your account, we retain transaction records and identity documents for the period required by our compliance framework. After that window, records are purged from active systems. You can request confirmation of deletion via the data request path.
Cookie and Tracking Policy We use functional cookies for session management and analytics cookies to understand how you move through the lobby. You can disable non-essential cookies in your browser. We do not sell cookie data to third parties or use it for cross-site ad targeting.
Account Security Layers Your account is protected by password plus OTP verification on every login from a new device. Withdrawal requests trigger a secondary confirmation step. If suspicious activity is detected, we lock the account and notify you via SMS and email simultaneously.
Payment Data Handling When you deposit through bKash, Nagad or Rocket, we do not store your full wallet PIN or mobile banking credentials. We receive a transaction reference only. Your payment provider handles authentication on their side — we never see your PIN entry.
Who Can Request Your Data Only you can request a copy of your stored data. We verify the request against your registered phone number and email before releasing anything. Third parties, including family members, cannot access your records without a legal order directed to our compliance team.
How to Request Changes If your personal details change — name, phone number, address — submit the update through account settings with supporting documents. We verify updates within a short processing window and confirm via email. Until verified, the previous details remain active on your account.

Common Questions About Legal and Policy

These are the questions we get most often about legal access, data rights, account restrictions and how our policy applies to you in Bangladesh. Each answer is specific to how we operate — not generic legal advice.

Yes. Your eligibility depends on the legal framework in your specific region. We do not operate where local law prohibits access. If regulations change in your area, we notify you via your registered email and may restrict or close your account accordingly.

Go to your account settings and open the data and privacy section. Submit a data export request there. We verify your identity against your registered phone and email, then deliver the export file to your account inbox within our standard processing window.

We retain transaction records and identity documents for the compliance retention period. After that period ends, records are removed from active systems. You can email us to confirm deletion status once the retention window passes.

No. Only you, verified through your registered credentials, can request or view your account data. Third parties cannot access your records unless they present a formal legal order directed to our compliance team. Family members have no automatic access rights.

We do not share your payment transaction data with external parties beyond what is required for processing the payment itself. We receive only a transaction reference from bKash, Nagad or Rocket — not your PIN or full wallet credentials.

We use functional cookies for your login session and analytics cookies to track page usage patterns. You can disable non-essential cookies through your browser settings. We do not sell cookie data or use it for third-party advertising purposes.

Open account settings and submit your updated details — name, phone number or address — along with supporting documents. We verify the change and confirm via email. Until verification completes, your previous details remain active on the account.

We may restrict your account if we detect activity that conflicts with local legal frameworks, if identity verification fails, or if suspicious transactions are flagged. We notify you by SMS and email when a restriction is applied and explain the reason.

Yes. Contact us through the policy desk on live chat or via email with your account ID and the reason you believe the closure was incorrect. We review disputes individually and respond with a resolution or further questions within our processing timeframe.

We update policy documents whenever a material change occurs — such as new data handling procedures or shifts in regional eligibility. Every revision is timestamped so you can see exactly what changed and when. We notify active account holders by email when updates are published.