Reference

Terms Conditions at sonabaji

These terms govern how you use your sonabaji account, how deposits and withdrawals work, and what we expect from you as an account holder.

Account ObligationsPayment RulesWithdrawal ConditionsEligibility by RegionPolicy Updates
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sonabaji Terms Conditions at sonabaji
HOW WE HANDLE DATA

Data, Security and Account Integrity

We take the handling of your personal information seriously. Below is an outline of our practices around data storage, cookies, account security protocols, retention periods and how you can request changes or deletion. These points supplement the main terms above and apply to every account holder regardless of activity level.

Data Storage

Your personal details, transaction records, and verification documents are stored on encrypted servers. We retain records for as long as your account is active and for a defined period after closure to meet any outstanding obligations or disputes.

Cookie Usage

We use session cookies to keep you logged in and analytics cookies to understand how the platform performs. You can manage cookie preferences through your browser settings, though disabling session cookies will affect your ability to stay signed in.

Account Security

Each account is protected by your password and, where enabled, an OTP sent to your registered mobile number. We never ask for your password via chat or email — any such request is not from us and should be reported immediately.

Retention Period

After account closure, we hold your data for a period necessary to resolve any pending transactions or disputes. Once that window passes, personal data is anonymised or deleted in accordance with our internal retention schedule.

Requesting Changes

You can update your name, contact details, or payment preferences through your account settings. Changes to verified identity documents require you to submit fresh documentation through our support channel for re-verification before updates take effect.

Deletion Requests

If you want your data removed entirely, contact support with your account ID and a written request. We will process the deletion after confirming your identity and clearing any remaining balance, subject to our mandatory retention obligations.

POLICY HELP CHANNELS

Reach Us About These Terms

If anything in these terms is unclear or you need clarification on how a rule applies to your account, reach out through one of the channels below. We handle policy queries with the same priority as account or payment issues, and our team can walk you through specific clauses in plain language so you understand exactly what applies to your situation.

Live Chat Open the chat widget from any page on the platform. Policy questions are routed to a specialist who can explain specific clauses, account restrictions, or withdrawal hold reasons in real time without needing to wait for email replies.
Email Support Send your question to our support address with your account ID and the clause number you need explained. Written responses give you a record of any clarification, which is useful if you ever need to reference the answer later during a dispute.
Help Section Our help section contains structured answers to common policy questions including account closure steps, verification document requirements, and how payment-method restrictions work when your bKash or Nagad account details change.

Common Questions About These Terms

Below are answers to the questions we hear most about our terms and conditions. If your question is not covered, reach out through live chat or email and we will clarify directly.

Eligibility depends on your local law and the region you access the platform from. We do not confirm legality for any specific location — it is your responsibility to verify that holding an account is permitted where you reside before you deposit or place any wager.

No. Each person may hold only one account. If we detect multiple accounts linked to the same identity, device fingerprint, or payment method, we reserve the right to suspend all linked accounts and hold any associated funds pending investigation.

Update your payment details through account settings before making your next deposit or withdrawal request. If a withdrawal is initiated to outdated details, processing may be delayed until you verify the new payment method through our support team.

Contact support via live chat or email with your account ID and a closure request. We will process any verified balance to your last-used payment method — bKash, Nagad, or Rocket — after identity confirmation and clearing any pending transactions.

We may revise these terms at any time. Material changes are communicated through your registered contact method or a notice on the platform. Continuing to use your account after a change is posted means you accept the updated conditions going forward.

We may request a photo of your national ID, a selfie holding that ID, or proof of ownership of the payment method used for deposits. Verification requests are triggered by activity patterns, withdrawal amounts, or when account details are recently changed.

All disputes go through our internal resolution process first. Contact support with the details, and a case will be opened. If internal resolution does not satisfy your concern, the terms outline the next steps available depending on your jurisdiction.

Depending on the severity, we may issue a warning, restrict certain features, suspend your account, or permanently close it. Funds held in a suspended account remain subject to review and may be withheld if fraud or manipulation is confirmed.

Your verified balance remains your property regardless of any operational change on our side. In the event of a transfer or restructuring, account balances carry over under the successor entity and these terms continue unless you are notified otherwise.

Submit a data access request through email support with your account ID. We will compile a record of the personal information, transaction history, and verification documents associated with your account and deliver it to your registered email within a reasonable timeframe.

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