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How We Handle Your Information at sonabaji

We collect only what we need to run your account, process your payments through bKash, Nagad or Rocket, and keep your wallet secure.

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sonabaji How We Handle Your Information at sonabaji
PRIVACY CONTACT PATHS

How to Reach Us About Your Data

If you have questions about how we handle your personal information, or you want to make a data request, these are the channels available to you. Our team handles privacy queries with the same priority as account issues — you do not need a separate form or department code.

Live Chat Open live chat from any page on our platform. Mention your privacy query and the agent will route you to the data team. Available around the clock, no waiting for email replies.
Email Support Send your data request or privacy question to our support email. Include your registered phone number so we can locate your account quickly. Expect a response within one working day.
In-App Request Use the account settings section to submit a formal data access or deletion request directly. The form pre-fills your details so there is less back and forth with our team.
DATA HANDLING PRACTICES

How We Protect and Manage Your Information

We built our data practices around the reality that most of you access your account from a single mobile device, often on the move. That means security has to work without slowing you down. Here is how we approach the key areas of your privacy — from cookies through to account deletion requests.

Encrypted Storage

Your personal data and payment details sit on encrypted servers. Access is restricted by role — support agents see only what they need to resolve your query, nothing more.

Cookie Usage

We use cookies to keep you logged in across sessions and to understand which parts of the platform you use most. You can clear cookies from your browser settings at any time without losing your account.

Account Security

Each login triggers a verification step tied to your registered phone number. If we detect access from an unfamiliar device or location, we pause the session and notify you immediately.

Data Retention

We keep your records active while your account is open. After you request closure, we retain minimal data for the period required by applicable regulations, then delete the rest permanently.

Third-Party Sharing

Your data goes to payment processors like bKash, Nagad or Rocket only to complete transactions you initiate. We do not pass your information to advertisers or data brokers under any circumstance.

Requesting Changes

You can ask us to correct inaccurate details, export your data, or delete your account entirely. Submit through live chat, email, or the in-app form — we process requests within a few working days.

Common Questions About Your Data at sonabaji

These are the questions we hear most from account holders in Bangladesh about how their information is collected, used and protected. If your question is not listed here, reach out through live chat or email and we will answer directly.

We collect your name, phone number, email address, and the payment method you link — typically bKash, Nagad or Rocket. We also log your device type and IP address for security purposes. Nothing beyond what is needed to run your account.

No. We do not sell or share your personal information with advertisers, data brokers, or any third party for marketing purposes. Payment processors receive transaction data only to complete deposits and withdrawals you request.

Payment details linked to bKash, Nagad or Rocket are stored on encrypted servers with strict access controls. Only authorised personnel involved in transaction processing can view this data, and only during active operations.

Yes. Submit a data access request through live chat, email, or the in-app form under account settings. We compile and deliver your data file within a few working days. The file covers account details, transaction history, and session logs.

Contact support through live chat or email with the details you want updated. After we verify your identity through your registered phone number, we make corrections directly. You will receive confirmation once the change is applied.

After account closure, we retain minimal records for the period required by applicable regulations. Once that period ends, remaining personal data is permanently deleted from our servers. You will not receive any further communications from us.

We use cookies to maintain your login session and understand platform usage patterns. You can clear or block cookies from your browser settings at any time. Clearing them will log you out but will not affect your account balance or history.

We monitor login attempts by device, location, and behaviour patterns. If something looks unusual — a new device or unfamiliar IP — we pause the session and send a verification prompt to your registered phone number before allowing access.

Access and eligibility depend on your local law and the regions we currently support. The data protections described in this policy apply equally regardless of where you access from. We do not vary encryption or retention standards by region.

We notify you through your registered email address or an in-app message before any changes take effect. Major updates include a summary of what changed. You can also revisit this page at any time to read the current version.

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